How can we help you?
Frequently Asked Questions
Frequently asked questions:
What is your refund policy?
There are two separate protections, and they work differently.
If you have not used your key: you can have a full refund within 30 days of purchase, for any reason at all. You do not have to explain yourself — changing your mind counts.
If the key is faulty: if it is rejected, blocked, or already redeemed when it reaches you, we will try to fix it with you first. If we cannot, you choose between a free replacement key or a full refund.
A key you have successfully activated is considered used and is not eligible for the 30-day refund above, but that does not affect your statutory rights. Full detail is in our Refund & Return Policy.
Do you offer technical support if I face an issue?
Yes, and at no extra cost. Email us or open a support ticket at any hour — email is answered 24 hours a day, every day. If you would rather talk to someone, our phone line is open 08:00 – 18:00 UK time.
We help with download problems, installation and activation errors.
What if I don’t know how to install the software?
Every order comes with step-by-step instructions written for the exact product you bought, plus the official Microsoft download link. Our Help Center has the full guides as well.
If you get stuck at any point, email us — we answer 24 hours a day — and most installation and activation problems are solved in a single reply.
Can I transfer my license to a new computer in the future?
It depends on the licence type, and each product page says which type that product is.
A retail Windows key can usually be linked to your Microsoft account and moved to a different PC later, provided you remove it from the old PC first. Other licences are tied to one device under the vendor’s own terms and cannot be moved.
If you are about to change computers, email us your order number first and we will tell you exactly where you stand with the licence you bought.
Are these lifetime licenses or monthly subscriptions?
Neither. Every licence we sell is a one-time purchase that does not expire — there is nothing to renew and no monthly fee.
One thing worth being clear about: “lifetime” means the licence does not run out. It does not mean the software vendor will support that version forever. Where Microsoft publishes an end-of-support date for a version, the product page says so.
Are these software keys genuine and legal?
We are PRO SOFTWARE KEY LTD, a company registered in England and Wales under company number 17229557, and our filings are public on the Companies House register.
Every key is checked against Microsoft’s own activation servers before it leaves us, and once you activate, you can confirm the status yourself inside Windows or Office. If a key will not activate and we cannot fix it with you, you get a free replacement key or a full refund — whichever you prefer.
I haven’t received my email yet. What should I do?
Check your Spam or Junk folder first — that is usually where it is. If 30 minutes have passed and it is still not there, contact us with your order number and we will resend it straight away. Email is answered 24 hours a day, every day.
How and when will I receive my product?
Everything we sell is digital, so there is nothing to post. Your product key, the official download link and step-by-step installation instructions are emailed to the address you used at checkout as soon as your payment clears — normally within a few minutes, and always within 30 minutes.