Frequently Asked Questions

Frequently asked questions:

  • Copy What is your refund policy?

    We offer a 100% Activation Guarantee. If a product key is defective or fails to activate, our technical support team will first assist you. If the issue cannot be resolved, we will immediately issue a free replacement key or provide a full refund. (Note: Due to the nature of digital goods, we cannot issue refunds for keys that have already been successfully activated).

  • What is your refund policy?

    We offer a 100% Activation Guarantee. If a product key is defective or fails to activate, our technical support team will first assist you. If the issue cannot be resolved, we will immediately issue a free replacement key or provide a full refund. (Note: Due to the nature of digital goods, we cannot issue refunds for keys that have already been successfully activated).

  • Do you offer technical support if I face an issue?

    • Yes, we provide 24/7 Expert Technical Support. If you encounter any errors during download, installation, or activation, our dedicated team is here to help you resolve it quickly at no extra cost.
       
  • What if I don’t know how to install the software?

    • Don’t worry! Every purchase comes with a comprehensive, easy-to-follow installation guide. You will receive official download links (e.g., directly from Microsoft or Adobe) to ensure your download is safe and secure.
       
  • Can I transfer my license to a new computer in the future?

    Yes, the majority of our keys are Retail Licenses. This means they are linked to your personal Microsoft or Adobe account. If you buy a new computer or format your current one, you can deactivate the software on the old device and reinstall it on the new one.

    •  
  • Are these lifetime licenses or monthly subscriptions?

    It depends on the product. Our Windows and Microsoft Office products are one-time purchases with a lifetime license (no recurring fees). For Adobe products (like Photoshop), we offer official 1-year prepaid licenses with no monthly subscription required. Please check the specific product description for exact details. 

  • Are these software keys genuine and legal?

    • Yes, absolutely. We are a registered UK-based company (Pro Software Key LTD). We only source our retail keys from verified, authorized channels. All our software is 100% genuine and can be verified directly with the manufacturer (Microsoft, Adobe, etc.) during activation.
  • I haven’t received my email yet. What should I do?

    Delivery is fully automated and instant. If you don’t see the email in your inbox within a few minutes, please check your Spam or Junk folder. If you still cannot locate it, contact our support team with your order number, and we will resend it immediately. 

  • How and when will I receive my product?

    Since we deal strictly in digital software, there is no physical shipping. Your product key, along with official download links and step-by-step installation instructions, will be delivered instantly to your email address immediately after your payment is confirmed.